Guest Services Specialist

Must have the ability to acquire understanding and absorb new information (a quick study).

Must have the ability to analyze data from various sources and draw reasonable conclusion.

Must have sound judgment/decision making ability, must be able to apply consistent logic, rationality and objectivity in decision-making.

Must have the ability to maintain confidentiality and display ethical behavior in all business dealing; ability to be trusted by peers, clients and other; puts honestly and integrity above self.

Must have the ability to plan, organize, schedule work in efficient and productive manner.

Must have the ability to focus on key priority, juggles multiple projects, and manages time effectively.

Must have the ability to work independently of others without significant supervisory oversight or co-worker involvement.

Must have the ability to maintain poise and composure under heavy pressure from clients, supervisors and/or company officers.

Must have the ability to adapt and adjust quickly to changing priorities or work demands without adverse impact on performance or team dynamics.

Must have the ability to display appropriate demeanor, dialogue, interaction and attire when dealing with clients and/or co-worker

Must have the ability to personify and/or exhibit compassion, sensitivity, warmth, friendliness and trustworthiness.

Must have the ability to work in a team setting and establish collaborative peer relationship.

Must have the ability to communicate effectively in both written and verbal communication.

Must have the ability to listen, comprehend directives, inquiries and/or comments, and decipher intent and meaning.

Must have the ability to exhibit high levels of energy, a strong desire to achieve, and appropriately high dedication.

Must have the ability to exhibit a can-do attitude.

Must have the ability to acquire understanding and absorb new information (a quick study).

Must have the ability to analyze data from various sources and draw reasonable conclusion.

Must have sound judgment/decision making ability, must be able to apply consistent logic, rationality and objectivity in decision-making.

Must have the ability to be pragmatic and be ale to generate realistic and practical solutions to a problem.

Must have the ability to maintain confidentiality and display ethical behavior in all business dealing; ability to be trusted by peers, clients and other; puts honestly and integrity above self.

Must have the ability to plan, organize, schedule work in efficient and productive manner. Ability to focus on key priority, juggles multiple projects, and manages time effectively.

Must have the ability to work independently of others without significant supervisory oversight or co-worker involvement.

Must have the ability to maintain poise and composure under heavy pressure from clients, supervisors and/or company officers.

Must have the ability to adapt and adjust quickly to changing priorities or work demands without adverse impact on performance or team dynamics.

Must have the ability to display appropriate demeanor, dialogue, interaction and attire when dealing with clients and/or co-worker

Must have the ability to personify and/or exhibit compassion, sensitivity, warmth, friendliness and trustworthiness.

Must be client orientated and driven by satisfaction.

Must have the ability to work in a team setting and establish collaborative peer relationship.

Must have the ability to take a stand on issues of importance, without being abrasive.

Must have the ability to communicate effectively in both written and verbal communication.

Must have the ability to listen, comprehend directives, inquiries and/or comments, and decipher intent and meaning.

Must have the ability to exhibit high levels of energy, a strong desire to achieve, and appropriately high dedication.

Must have the ability to exhibit a can-do attitude.

Must have the ability to acquire understanding and absorb new information (a quick study).

Must have the ability to analyze data from various sources and draw reasonable conclusion.

Must have sound judgment/decision making ability, must be able to apply consistent logic, rationality and objectivity in decision-making.

Must have the ability to be pragmatic and be ale to generate realistic and practical solutions to a problem.

Must have the ability to maintain confidentiality and display ethical behavior in all business dealing; ability to be trusted by peers, clients and other; puts honestly and integrity above self.

Must have the ability to plan, organize, schedule work in efficient and productive manner.

Must have the ability to focus on key priority, juggles multiple projects, and manages time effectively.

Must have the ability to work independently of others without significant supervisory oversight or co-worker involvement.

Must have the ability to maintain poise and composure under heavy pressure from clients, supervisors and/or company officers.

Must have the ability to adapt and adjust quickly to changing priorities or work demands without adverse impact on performance or team dynamics.

Must have the ability to display appropriate demeanor, dialogue, interaction and attire when dealing with clients and/or co-worker

Must have the ability to personify and/or exhibit compassion, sensitivity, warmth, friendliness and trustworthiness.

Must be client orientated and driven by satisfaction.

Must have the ability to work in a team setting and establish collaborative peer relationship.

Must have the ability to communicate effectively in both written and verbal communication.

Must have the ability to listen, comprehend directives, inquiries and/or comments, and decipher intent and meaning.

Must have the ability to exhibit high levels of energy, a strong desire to achieve, and appropriately high dedication.

Must have the ability to exhibit a can-do attitude.

Must have the ability to demonstrate strong need to achieve goals and not give up.

Must have the ability to acquire understanding and absorb new information (a quick study).

Must have the ability to analyze data from various sources and draw reasonable conclusion.

Must have sound judgment/decision making ability, must be able to apply consistent logic, rationality and objectivity in decision-making.

Must have the ability to be pragmatic and be ale to generate realistic and practical solutions to a problem.

Must have the ability to maintain confidentiality and display ethical behavior in all business dealing; ability to be trusted by peers, clients and other; puts honestly and integrity above self.

Must have the ability to plan, organize, schedule work in efficient and productive manner. Ability to focus on key priority, juggles multiple projects, and manages time effectively.

Must have the ability to work independently of others without significant supervisory oversight or co-worker involvement.

Must have the ability to maintain poise and composure under heavy pressure from clients, supervisors and/or company officers.

Must have the ability to adapt and adjust quickly to changing priorities or work demands without adverse impact on performance or team dynamics.

Must have the ability to display appropriate demeanor, dialogue, interaction and attire when dealing with clients and/or co-worker

Must have the ability to personify and/or exhibit compassion, sensitivity, warmth, friendliness and trustworthiness.

Must be client orientated and driven by satisfaction.

Must have the ability to work in a team setting and establish collaborative peer relationship.

Must have the ability to communicate effectively in both written and verbal communication.

Must have the ability to listen, comprehend directives, inquiries and/or comments, and decipher intent and meaning.

Must have the ability to exhibit high levels of energy, a strong desire to achieve, and appropriately high dedication.

Must have the ability to exhibit a can-do attitude.

Must have the ability to acquire understanding and absorb new information (a quick study).

Must have the ability to analyze data from various sources and draw reasonable conclusion.

Must have sound judgment/decision making ability, must be able to apply consistent logic, rationality and objectivity in decision-making.

Must have the ability to be pragmatic and be ale to generate realistic and practical solutions to a problem.

Must have the ability to maintain confidentiality and display ethical behavior in all business dealing; ability to be trusted by peers, clients and other; puts honestly and integrity above self.

Must have the ability to plan, organize, schedule work in efficient and productive manner. Ability to focus on key priority, juggles multiple projects, and manages time effectively.

Must have the ability to work independently of others without significant supervisory oversight or co-worker involvement.

Must have the ability to maintain poise and composure under heavy pressure from clients, supervisors and/or company officers.

Must have the ability to adapt and adjust quickly to changing priorities or work demands without adverse impact on performance or team dynamics.

Must have the ability to display appropriate demeanor, dialogue, interaction and attire when dealing with clients and/or co-worker

Must have the ability to personify and/or exhibit compassion, sensitivity, warmth, friendliness and trustworthiness.

Must be client orientated and driven by satisfaction.

Must have the ability to work in a team setting and establish collaborative peer relationship.

Must have the ability to communicate effectively in both written and verbal communication.

Must have the ability to listen, comprehend directives, inquiries and/or comments, and decipher intent and meaning.

Must have the ability to exhibit high levels of energy, a strong desire to achieve, and appropriately high dedication.

Must have the ability to exhibit a can-do attitude.

Must have the ability to acquire understanding and absorb new information (a quick study).

Must have the ability to analyze data from various sources and draw reasonable conclusion.

Must have sound judgment/decision making ability, must be able to apply consistent logic, rationality and objectivity in decision-making.

Must have the ability to maintain confidentiality and display ethical behavior in all business dealing; ability to be trusted by peers, clients and other; puts honestly and integrity above self.

Must have the ability to plan, organize, schedule work in efficient and productive manner.

Must have the ability to focus on key priority, juggles multiple projects, and manages time effectively.

Must have the ability to work independently of others without significant supervisory oversight or co-worker involvement.

Must have the ability to maintain poise and composure under heavy pressure from clients, supervisors and/or company officers.

Must have the ability to adapt and adjust quickly to changing priorities or work demands without adverse impact on performance or team dynamics.

Must have the ability to display appropriate demeanor, dialogue, interaction and attire when dealing with clients and/or co-worker

Must have the ability to personify and/or exhibit compassion, sensitivity, warmth, friendliness and trustworthiness.

Must have the ability to work in a team setting and establish collaborative peer relationship.

Must have the ability to communicate effectively in both written and verbal communication.

Must have the ability to listen, comprehend directives, inquiries and/or comments, and decipher intent and meaning.

Must have the ability to exhibit high levels of energy, a strong desire to achieve, and appropriately high dedication.

Must have the ability to exhibit a can-do attitude.

Doctor of Optometry (O.D.) degree

Valid state license to practice optometry

Must have the ability to acquire understanding and absorb new information

Must be able to analyze data from various sources and draw reasonable conclusion.

Must have sound judgement/decision making ability, must be able to apply consistent logic, rationality, and objectivity in decision-making

Must have the ability to detect errors, omissions, miscalculations, and non-compliance against requirements

Must have the ability to take calculated risks when favorable outcomes are not always guaranteed.

Must have the ability to detect errors, omissions, miscalculations, and non-compliance against requirements.

Must have the ability to maintain confidentiality and display ethical behavior in all business dealing; ability to be trusted by peers, clients, and others; puts honesty and integrity above self.

Must have the ability to seek out and seize opportunities; able to achieve results despite lack of resources or defined process

Must have to ability to plan, organize, schedule work in a productive manner

Ability to focus on key priority juggles multiple projects and manages time effectively

Must have the ability to work independently of others without significant supervisory oversight or co-worker involvement

Must be able to maintain poise and composure under heavy pressure from patients, supervisors, and employees

Must have the ability to exhibit high levels of energy, a strong desire to achieve, and appropriately high dedication.

Must have the ability to exhibit a can-doattitude.

Must have the ability to exhibit desire to grow in responsibilities.

Must have the ability to demonstrate consistent effort in passionately striving to achieve results.

Must have the ability to choose effective staff members that bring necessary skills, ability, and competencies to the department and organization

Must have the ability to successfully train and develop subordinates in a manner that ensures a high probability of success in performance of their responsibilities

Ability to measure performance thoroughly, reinforce successful behavior, and quickly address performance deficiencies to ensure each staff member is continually improving, and if not, coach accordingly.

Must have the ability to inspire others

BA/BS strongly preferred

Minimum 2-3 years of Medical or Optical office management experience

Minimum 2-3 years Retail Management experience

Knowledge of medical software, scheduling, insurance processing and collections preferred

Optometric practice knowledge preferred

Must be a positive, self-motivated individual, that enjoys leading a dynamic team of professionals

Bachelor’s Degree preferred, or the equivalent years related experience

5 years of supervisory and customer service experience strongly preferred

Advanced computer skills including Microsoft Office

Excellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and external.

Understands when to route inquiries to next level.

Self-motivated with strong organizational skills and superior attention to detail.

Must be able to manage multiple tasks/projects simultaneously within inflexible time frames.

Ability to adapt to frequent priority changes.

Proven ability to lead and develop a team and drive performance improvement, demonstrated by progressive increases in management responsibility.

Team player that develops strong collaborative working relationships with internal partners and can effectively engage and ability to build consensus among cross-functional teams.

Strong problem solving and negotiation skills